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Terms & Conditions

Last Updated: January 25, 2026

These Terms & Conditions (“Terms”) govern your use of PhonExpressPK (https://phonexpresspk.com/) and any orders you place with us. By using the Website, you agree to these Terms.

About Us

PhonExpressPK is an online store based in Pakistan selling mobile phones, accessories, and related products (the “Products”).

Eligibility

By using this Website, you confirm you are:

  • At least 18 years old, or using the Website under parental/guardian supervision

  • Providing accurate contact and delivery details for orders

Products & Availability

  • Product images are for illustration; actual packaging/model variations may occur.

  • Availability can change without notice. If an item is out of stock after you order, we may cancel or offer an alternative/refund.

Pricing

  • Prices are shown in PKR unless stated otherwise.

  • Prices can change anytime without notice (but your placed order will be billed at the confirmed price).

  • Typos may happen. If we find a pricing error, we may cancel the order and inform you.

Order Placement & Confirmation

  • Placing an order does not guarantee acceptance.

  • We may contact you (call/SMS/WhatsApp/email) to confirm details.

  • We reserve the right to cancel an order due to suspected fraud, incorrect details, product unavailability, or pricing errors.

Payments

We may offer:

  • Cash on Delivery (COD)

  • Bank transfer

  • Online payment via third-party payment gateways (availability may vary)

For online payments:

  • Payment processing is handled by third-party providers; we are not responsible for their downtime or failures.

Shipping & Delivery (Pakistan)

  • Delivery times depend on your city and courier performance.

  • You must provide a complete and correct address and a reachable phone number.

  • If delivery fails due to incorrect address/phone unavailability/refusal, you may be responsible for shipping charges.

Inspection at Delivery

We recommend:

  • Recording an unboxing video (one continuous video) for claims related to missing items or damage.

  • Checking package condition before accepting delivery (where the courier allows).

Returns, Exchanges & Refunds

Our return policy depends on product category and condition:

A. Change of mind

  • If allowed, returns must be requested within [X] days of delivery.

  • Product must be unused, sealed (if applicable), and in original packaging.

  • Shipping charges may be non-refundable.

B. Wrong/defective/damaged item

  • Report within 24–48 hours of delivery with photos/video proof.

  • We may offer replacement, repair, or refund based on verification.

C. Accessories

  • For hygiene and usage reasons, some accessories (e.g., earphones) may not be returnable if opened (unless defective).

Refund method

  • Refunds are typically issued to the original payment method or via bank transfer, depending on how you paid.

Note: You should replace the placeholders [X] days with your real policy.

Warranty

  • Warranty (if any) is as stated on the product page or invoice.

  • Some products may come with brand warranty, seller warranty, or no warranty—this must be clearly mentioned at purchase.

  • Warranty does not cover physical damage, water damage, misuse, unauthorized repairs, or software issues caused by user modifications.

PTA / Device Compliance (Phones)

  • If you sell smartphones, include your compliance stance clearly:

    • PTA approval/registration details may vary by model/variant.

    • The customer is responsible for understanding PTA requirements if applicable unless you explicitly guarantee PTA approval on the product page.

(If you guarantee PTA approved phones, tell me and I’ll rewrite this section properly.)

User Accounts (If Applicable)

If your Website allows accounts:

  • You are responsible for maintaining confidentiality of login details.

  • We may suspend accounts involved in misuse, fraud, or policy violations.

Prohibited Use

You agree not to:

  • Use the Website for illegal activities

  • Attempt to hack, scrape, or disrupt the Website

  • Post fake reviews or misuse promotions/coupons

  • Impersonate others or provide false identity information

Intellectual Property

All content on the Website (logos, text, images, design) belongs to PhonExpressPK or its licensors and is protected by applicable laws. You may not reuse content without written permission.

Limitation of Liability

To the maximum extent allowed by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our liability (if any) will not exceed the amount you paid for the relevant order.

Disputes & Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be subject to the jurisdiction of the courts in [Your City], Pakistan.

Changes to Terms

We may update these Terms anytime. Updated Terms will be posted on this page with a revised “Last Updated” date.

Contact

For questions about orders, returns, or these Terms:

PhonExpressPK
Website: https://phonexpresspk.com/
Email: imijaz97@gmail.com
Phone/WhatsApp: 0304-9512323
Address: , Dera Ismail Khan, Pakistan